Key information

Opening hours

  • Face to face at The Base: 9am-5pm, Monday to Thursday (4.30pm close Friday)
  • Face to face at Bournemouth Gateway Building: 9am-5pm, Monday to Thursday (4.30pm close Friday) and closed between 1pm-2pm daily
  • Phone and email: 9am-5pm, Monday to Thursday (4.30pm close Friday). 

Please note: AskBU will be open during the spring break -  view the full BU vacation opening hours.

Contact us

You can also access our online FAQs 24/7.

The Base at Poole House will be closed on Monday 17 and Tuesday 18 April, you will still be able to contact the team by phone, email, or drop into Bournemouth Gateway Building.

About our team

Our friendly, professional and helpful advisers are available to help you with information, advice and guidance throughout your studies at BU. You can contact us by email and phone or drop in to see us at Talbot or Lansdowne Campus. There are also confidential interview rooms available if you'd like to discuss your query in private. 

We personally reply to every email enquiry and aim to do so within 2-3 working days. During very busy periods this may increase to around 7 working days. If your enquiry is urgent, please call us or pop in to see us on campus. 

You can also view our online FAQs which may help to answer your query. 


Please check our Covid information page​ for details. If you need support please contact AskBU.